Huddle
This Privacy Policy explains what information Huddle (operated by Erebos Lab) collects, how it is used, who it is shared with, and the choices you have. By using Huddle you agree to the practices described here.
At a glance, here is the data the app collects, whether it is linked to your identity, and whether it is used to track you across other companies’ apps and websites.
| Data category | Linked to you | Used for tracking | Purpose |
|---|---|---|---|
| Contact Info | Yes | No | Create and secure your account and identify you to your team. Session tokens are kept in the device secure store. |
| User Content | Yes | No | Deliver and store your conversations. Message content lives on the Matrix homeserver you connect to (self-hostable). |
| Contacts | Yes | No | Find contacts already using Huddle. Your raw phone numbers and emails are hashed on your device and never uploaded or stored in the clear. |
| Camera & Microphone | Yes | No | Real-time voice and video calls (huddles). Call media streams through LiveKit/WebRTC and is not stored by the app. |
| Social & Engagement | Yes | No | Operate the optional social and engagement features. |
| Identifiers & Diagnostics | No | No | Deliver notifications and keep the app working. No advertising identifiers are collected. |
| Purchases | Yes | No | Manage the optional Pro subscription. This feature is disabled unless configured; billing runs through Apple/Google via RevenueCat. |
Create and secure your account and identify you to your team. Session tokens are kept in the device secure store.
Deliver and store your conversations. Message content lives on the Matrix homeserver you connect to (self-hostable).
Find contacts already using Huddle. Your raw phone numbers and emails are hashed on your device and never uploaded or stored in the clear.
Real-time voice and video calls (huddles). Call media streams through LiveKit/WebRTC and is not stored by the app.
Operate the optional social and engagement features.
Deliver notifications and keep the app working. No advertising identifiers are collected.
Manage the optional Pro subscription. This feature is disabled unless configured; billing runs through Apple/Google via RevenueCat.
We share data only with the processors below, each bound to use it only to provide their service to us. Items marked "unverified" are placeholders we must confirm and name before this policy is treated as final.
We keep personal information only as long as needed to provide the service. Account data is retained while your account is active and for a short recovery window after deletion, then deleted or anonymized. Billing records are retained as required by tax and accounting law. Backups are purged on a rolling basis.
Depending on your jurisdiction you may access, correct, export, or delete your personal data, object to or restrict certain processing, and withdraw consent. You can delete your account and its server-side data from within the app, or by emailing us. We respond within 30 days.
The app is not directed to children under 13 (under 16 in the EEA/UK) and we do not knowingly collect their data. If you believe a child has provided us data, contact us and we will delete it.
We use industry-standard safeguards including TLS in transit, encryption at rest for sensitive fields, hashed passwords, least-privilege access, and audit logging. No system is 100% secure; please use a strong, unique password.
We may update this policy. Material changes will be reflected by a new "Last updated" date and, where required, announced in the app.
Privacy questions? Email [email protected].